Delete your account

You can request deletion of your Opulence Bliss account and associated personal data whether you use our website, customer app or professional app.

Request from your account settings

1. Sign in to your Opulence Bliss account.
2. For customers, open Account → Profile → Privacy → Delete my account. For professionals, open Profile → Legal and account → Delete my account.
3. Read the information, type the confirmation requested on screen and send your deletion request.

Request by email — no sign-in needed

Email hello@opulencebliss.com with the subject “Delete my Opulence Bliss account”. Tell us the email address used for your account and that you want the account and associated personal data deleted. Please do not send a password, card details or identity documents by email.

What happens next

This is a reviewed deletion request, not instant deletion. We may need to verify that the account is yours. We review active bookings, outstanding payments, refunds, payouts and unresolved cases before completing it, and explain anything that needs to be resolved. Requesting deletion does not cancel a booking or settle an outstanding payment.

Once deletion is completed, you can no longer sign in. Personal profile details, saved addresses, preferences and information we no longer need are removed or anonymised. Professional profiles are taken out of public listings, and personal profile or verification uploads covered by the deletion are removed.

Information we may need to keep

• Booking, invoice, payment, refund and payout records: for accounting, tax, financial record-keeping and unresolved transactions. Stripe holds payment card and bank information; those financial records are subject to its retention obligations too.
• Accepted agreements, reviews, conversation and case records: where needed to handle complaints, investigate safety or fraud concerns, or establish or defend legal claims.
• A minimal deletion record and non-identifying account reference: to record the request and keep retained transaction records consistent.

Retained information is kept only for the relevant legal or documented operational purpose, with restricted access. The period depends on the record and reason; we explain what must be kept and why when responding to your request. Information is removed or anonymised when it is no longer needed. Deletion does not require us to remove another person’s records where we have a lawful reason to retain them.

See our Privacy Policy or contact hello@opulencebliss.com if you need help with your request.